Summary:

The execution and management of such strategic issues such as business development, personnel, and fiscal operations often is the difference between the success or failure of any organization. This new book introduces readers to the duties and practices assigned to service managers in the successful operation of an automotive service facility. Additionally, it fosters a thorough understanding of strategic planning from the owner’s perspective to the service manager’s level in the establishment of a productive service facility.

The book starts with a general discussion of the management structure and the service manager’s role in facility operations. Next, the author discusses navigation of the personnel process from the recruitment of workers to supervision of their performance. The financial business practices of a service manager familiarizes readers with the importance of fiscal responsibility in the operation of a lucrative automotive service business. This book also offers information on the recruitment and retention of employees and the establishment of rules and performance measures gives readers valuable insight into the “real world” of the automobile business

Article Quote:

“The analysis of financial statements exposes readers to the basic activities and duties that are typical of an automotive service manager’s position.”

Link:http://www.livingstone2009calendar.com/business-and-finance/managing-automotive-businesses-strategic-planning-personnel-and-finances.html/

Whether you are in the automotive industry or any other industry, strategic planning and execution are important. Strategic planning offers an opportunity to review what has and hasn’t worked in the past, then looks toward future goals and how to accomplish them.

Where most people get caught up is in implementing the plan. Goals should be broken down into realistic, manageable steps that can be measured by management. By measuring your results, a realistic snap shot of what still needs to be accomplished is revealed. Measuring results also offers leadership has an opportunity to recognize key employees and investigate why others are under performing.

For more on strategic planning, see http://www.performancesolutionstech.com/category/strategicplanning/